Get in Touch With Us

Got a question about one of our reviews, spotted a bonus term that has changed, or just want to tell us we got something wrong? This is the page for that. Below you will find how to reach us, what we can actually help with, and what to expect once your message lands in our inbox.

The Best Way to Reach Us

Email is the fastest and most reliable route. Send your message to [email protected] and a member of our editorial team will pick it up. We do not outsource replies to a bot, so please give us a couple of working days to read, check the facts, and reply properly.

A short subject line telling us what your message is about — a bonus query, a correction, a partnership enquiry — helps us route it to the right person and get you a useful answer faster.

What We Can Help With

• No deposit bonus questions — If you are trying to work out how a specific no deposit offer works, what the wagering requirement means in practice, or why a bonus listed on one of our pages looks different when you sign up, tell us the casino name and we will look into it.
• Corrections and updates — Bonus terms, editorial ratings and offer details change often. If something on clusters20.eu looks out of date, flagging it helps us keep the site accurate for the next reader.
• Feedback on our reviews and rankings — We welcome input on how we cover casinos such as Cashed, SlotsGem or WinnerIsland, or suggestions for topics we have not covered yet.
• General site questions — Anything unclear about how our comparison tables, ratings or payment method guides work.
• Responsible gambling concerns — If you or someone close to you needs support around gambling behaviour, mention this in your message and we will point you towards appropriate resources.
• Partnership or editorial enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.

What We Cannot Do

We are an independent comparison and review site, not a casino operator. That means we cannot process deposits or withdrawals, access your account with any brand listed on this site, reset your password, or resolve a dispute over a bonus payout. For anything account-specific, the casino's own support team is the right point of contact — most sites listed here run live chat or email support directly from their platform.

What Happens After You Get in Touch

Your message goes to a real person on our team, not an autoresponder loop. We read it, check anything that needs verifying against our own research, and reply with a straight answer where we have one. If your query touches on something we cover elsewhere on the site — for example UK players looking at options outside the GamStop scheme can find that on our Trusted Non GamStop Casinos UK page — we will point you there rather than repeat ourselves.

A Note on How We Work

Our rankings and ratings are built from our own research into bonus terms, game libraries, payment options and licensing, not from how much a brand pays us. Some links on this site are commercial, meaning we may earn a commission if you sign up through them, but that never decides where a casino sits in our tables. Reader feedback — including the emails we get through this page — genuinely shapes how we keep the site accurate and useful.

Thank you for taking the time to read this far. Whether you are double-checking a no deposit bonus before you claim it, or just want to tell us what you think of the site, we are glad to hear from you.